We understand that sometimes a product may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from lenssymmetry.com. Please read through the policy carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused and in the original packaging. All accessories, manuals, and any included materials must also be returned. If the item has been used or is not in its original condition, we reserve the right to deny the return request. You must initiate the return process within 30 days of receiving your order.

How to Request a Return

To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for us to process your request and provide you with the necessary information.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be liable for any loss or damage during transit.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process outlined above and place a new order for the desired item. This ensures that you receive the correct product without delay.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. Include photos of the damage or defect in your email to [email protected]. We will assess the situation and determine whether a replacement or refund is appropriate. Timely communication is essential for resolving these issues effectively.

Final Notes

We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates. By making a purchase, you agree to the terms outlined in this policy. If you have any questions or concerns, please reach out to us via email at [email protected].